| Other | 1-General rules - Any camper agrees to comply with the rules of the campsite that is provided and that is also posted at the reception desk. Any reservation implies the knowledge of the description of the objects and the price as well as the acceptance of all the general conditions of sale and the rules of procedure. Rates are inclusive of vat with a vat rate of 10% applicable on the day they were determined. Any subsequent change in the applicable vat rate between the time when the rates were determined and the invoice of the stay will result in a consequential change in the price including vat, which the customer accepts without reservation. Management reserves the right to expel without notice or refund those persons who fail to comply with the rules. Each lease is registered, it can not be assigned, sold or offered to a third party. The signatory of the contract must be of age, he is responsible for the persons staying with him. In the event of problems encountered by the management with one of the occupants of the plot, the person in charge will have to make its arrangements in the event of a call to order and / or expulsion. Only the persons mentioned on the contract will be accepted in the field. In case of modification, the person in charge of the stay will have to inform the management as soon as possible. This change may result in a change of rate. 2-Reservations - To reserve a nude site or a rental accommodation, the camper must bring a reservation form ; received by mail or downloaded from the website. Before any return of contract, the camper must have read the availability of reception. An option can be asked from 1 to 8 days depending on the season and the type of request. It becomes definitive as soon as the deposit is paid. The amount of the deposit is 25% of the cost of the stay + the booking fees + cancellation insurance (optional but recommended). It is also possible to book online via our website http://www.camping-duvieuxchateau.com 50% discount on booking fees if booking subscribed online on our website outside Vacaf file. Accepted methods of payment : Credit card, Check, Holiday vouchers, Cash, Transfer. Each lease is registered, it can not be assigned, sold or offered to a third party. The signatory of the contract must be of age, he is responsible for the persons staying with him. In the event of problems encountered by the management with one of the occupants of the plot, the person in charge will have to make provisions in case of call to order and / or expulsion. Only the persons mentioned on the contract will be accepted in the field. In case of modification, the person in charge of the stay will have to inform the management as soon as possible. This change may result in a change of rate. If the camping pitch is not released at 12 : 00, without the agreement of the management, 1 extra night will be charged. 3-Rental accommodation - The balance of the stay is payable 30 days before the beginning of the stay. Deposit required on arrival : 300 € for the respect of the accommodation and 60 € for the respect of the cleanliness. Deposit payable by check, cash or imprint on credit card. They will be returned according to the state evaluated by the management (storage, cleanliness, breakage…) the day of departure or within eight days. A detailed inventory is given at each arrival. The accommodations are rented from 16h to 10h in the period July / August. 4-pitches - Upon arrival, campers wishing to settle on the camp should contact the manager at the reception desk to read these rules and complete the formalities. On the day of arrival, prior to check-in, any camper may inspect the land and the location proposed by the camp manager. The pitches are rented from 14h to 12h on the July / August period. The tent, caravan, motorhome and all ancillary equipment must be installed in the designated location, within the limits of the site and in accordance with the manager's instructions. The vehicle must be parked in the same location. A slot can accommodate a maximum of 6 people and 1 vehicle. The manager may, depending on the circumstances and necessities of service, move campers to other locations, but exceptionally. The campers will have to pay, 24 hours before their departure, the sum corresponding to the time of the envisaged stay according to the tariff displayed at the entrance. In the event of an extension of the initially scheduled stay, the user must inform the manager of his intention 24 hours in advance and pay for the additional days of stay, subject to availability. Campers staying overnight must pay at the time of registration. The count of nights is from noon to noon. 5-Arrival and departure - For any delayed departure, you may be charged an extra night at the current rate. If the holidaymaker does not arrive the day mentioned on the booking form, and if it does not prevent the direction, the location or the rental is kept 24h. After this period, the management gives itself the right to allocate the location or the rental to another holidaymaker. The management is entitled to claim the balance of the stay if the holidaymaker does not warn. In case of early departure, the holidaymaker can not claim the refund of the balance. Any early arrival (in terms of days or schedules) exposes the holidaymaker to not being able to occupy the reserved installation, except prior agreement of the management according to availability. 6-Insurance cancellation Camp-covered acces - We suggest you take out a cancellation and interruption of stay insurance which allows you to be refunded the sums paid if you have to cancel or interrupt your stay. Subscription is not mandatory, it is an option for those who wish. The full terms and conditions of cancellation are available on request or can be consulted online http://www.campez-couvert.com. The Campez-couvert insurance must be underwritten and paid at the time of your reservation and it is valid for the persons registered on the contract of reservation. The insurance premium is non-refundable. Its cost of 4% of the price of the stay on a minimum of 15 € (excluding booking fees, tourist tax). Any reservation is due so no refund will be made if the insurance has not been taken out. 7-Cancellation due to camping - In case of cancellation of a stay for the reasons incumbent upon us, except for cases of force majeure leading us to cancel for reasons of security of the participants, the customer will get a refund of all sums paid. 8-Liability insurance - You must have taken out third-party liability insurance in order to be properly compensated in the event of a disaster caused or suffered during your vacation, whether it is your vehicle, your trailer or your caravan (hitched or unhitched) and its content, your rental liability related to the accommodation and its contents, to your equipment and personal property or damage caused by yourself or your agents to a property or a third person. The camp-site of the old castle declines any responsibility in the event of theft, loss or damage of any kind (vehicle or other) during or following a stay, as well as in case of breakdown or decommissioning of the technical equipment as soon as its responsibility is not engaged and recognized by a competent court. It is therefore essential to ask your insurer a resort extension to your multi-risk. 9-Issue - "In case of dispute, and after entering the customer service of the establishment, by mail or email to campingduvieuxchateau@gmail.com. Any client of the campsite has the opportunity to seize a consumer mediator, within a maximum of one year from the date of the claim written by lrar with the operator. Mediation of consumer disputes : In accordance with the ordinance n ° 2015-1033 of August 20th, 2015, relative to the extrajudicial regulation of the disputes of the consumption, those of the decree of application n ° 2015-1382 of October 30th, 2015 relating to the mediation of the disputes of the consumption amended by the ordinance n ° 2016-301 of March 14th, 2016, in its article 612-1 and by the decree of application n ° 2016-884 of June 29th, 2016, any consumer has the right to make free use of a mediator of Consumption, with a view to the amicable resolution of the dispute with a professional, since the dispute related to consumption could not be settled amicably and directly with the professional. For this purpose, Camping du Vieux Château guarantees the consumer the effective use of a consumer mediation system. The consumption mediation entity designated by the Camping du Vieux Château is : atlantique mediation. Atlantic mediation can be entered : · By mail to the following address : atlantique mediation - House of the Lawyer, 25, rue La Nouë Arm of Iron 44000 nantes - In the absence of an amicable solution, any dispute concerning the present will be decided by the competent courts such as the rules of the Code of Civil Procedure. 10-Reception Office-Fee - The reception desk is open in accordance with posted times. These schedules will vary depending on the season and the number of visitors to the campsite. You will find all the information on the camping services and information on sports facilities, tourist attractions and various useful addresses. |
|---|
