- generals reservation conditions - confirmation. Your reservation will only become valid once your application and non returnable deposit have been. Received and we have sent you a confirmation that accomodation is available. Payment of the balance of the total amount must be made : • For pitches : the evening before you leave Moulin de Serre. • For rented properties : at least 30 days before your stay begins. N.B. : if this is not complied with and the balance is not paid, your reservation will be treated as. Cancelled. In accordance with the consumer code L.121-18 4°, there is no right for a retraction. Delayed arrival. In this case, forwarn the campsite management. If nothing has been heard after 24 hours, the. Reservation is cancelled and the money paid remain with the campsite. Early departure : In this case, no reimbursement will be made. Cancellation. Cancellation on the customer's part : • Pitches. The following amount will be retained by the campsite : More than one month before your arrival : the reservation fee, Less than one month before your. Arrival : the deposit. • Rental properties. The following amount will be retained by the campsite : More than one month before your arrival : the deposit, Less than one month before your arrival : the. Total amount payable for your stay. Cancellation by the campsite. In the event that a holiday has to be cancelled for reasons beyond our control, except in the case of. Force majeur where we are obliged to cancel the holiday in order to safeguard the holiday makers, the. Customer will have all the money he/she has paid returned to him/her. Deposit against damages. For rental properties, a deposit of € 250 will be requested at the beginning of your stay. It will be. Repaid to you at the end of your stay but a deduction will be made equal to the cost of anything which is. Missing, damaged or broken, and in so far as the property will ge given back very clean. The sum of € - 50 will be retained by the campsite in the event of the property not having been cleaned. Insurance : During their stay, customers benefit from the site owner's civil responsibility guarantee. For corporal and material damages for which we would held responsible in their respect. Equally. Customers should ensure that they have valid Third Party insurance and show this on their. Arrival. Guarantee insurance : - Its amount is payable completely and only at the time of the reservation. It is added to the. Installment and concerns the people registered with the stay. - the guarantee cancellation ensures the refunding of the contractual price of renting when cancellation. Occurs between the date of reservation and the date of arrival to the camp-site, for a nonknown or. Unforeseeable event at the time of the reservation. Amount not refunded : guarantee cancellation, reservation cost and expenses of cancellation (rental P : D + 30,10% deposit, D-30,10% of total. Amount). The events covered by the guarantee cancellation are (exhaustive list) : 1) Death, injury personal engraves or serious illness yourself, your spouse, your ascending, descendant, brothers and sisters. 2) Lay-off of yourself or your spouse. 3) Removal following a vocational resettlement. 4) Damage reaching your main home further to fire, damage of water, degradations consecutive with. Theft or vandalism, storm, natural disasters. -To be admissible, the cancellation of the stay must be notified by letter registered with. Acknowledgement of delivery at the latest 3 days after the event involving cancellation. Any request for. Cancellation must be accompanied by precise and undeniable documents in proof. The guarantee. Cancellation ends its effects from the beginning of the renting and could not intervene if one of the. Events enumerated above occurred during the stay.