Other | Arrival and departure - Camping plot: arrival after 14h, departure before 12h- Rental accommodation: Overnight stay*: arrival after 15h, departure before 11h- Week-end: * arrival on Friday after 15h, departure on Sunday before 18h- Weekdays: arrival after 16h, departure before 10h. Any overstays of more than one hour will be invoiced as an additional night. * not applicable in July/August - Late arrival/early departure - No refund will be given in case of late arrival or early departure. Late arrival of over 24h without warning may lead to cancellation. Cancellation - Cancellation should at all times be communicated in writing. Any cancellation request more than 15 days or 30 days before the agreed date of arrival for a camping plot or rental accommodation will imply a breach of contract and a forfeit of 25% of the total cost of the stay. Any cancellation request made within 15 days before the agreed date of arrival for a camping plot or within 30 days before the agreed date of arrival for rental accommodation will imply a breach of contract and a forfeit of 100% of the total cost of the stay. The camp site recommends that the rentee buy a travel cancellation/trip interruption insurance (terms and conditions available on demand and may be consulted on-line on our web page http://www.lafretille.com). Any misleading statements made by rentee will render this contract null and void and any amounts paid will be retained by the camp site. - deposit (rental accommodation) - A deposit of €250 per accommodation will be requested upon arrival. These amounts will be returned on the day of departure, following an inspection of the premises in your presence. The accommodation must be left perfectly clean, otherwise a cleaning charge of 60 € will be immediately invoiced. - animals - Accepted on camping plots, but not authorized in rental accommodation. A single animal (dog, cat) is authorized per camping plot, subject to notification at the time of making the reservation and following its acceptance by the camp-site management. The vaccination record should be up to date and must necessarily be presented to the reception desk on arrival. Animals must be kept on a leash and if not calm and non-aggressive will otherwise risk immediate expulsion from the camp site. Category 1 and 2 dogs are prohibited on the camp site. These dogs are not allowed to enter France from any foreign country https://www.caravanclub.co.uk/media/10347598/dangerous_dogs_in_france.pdf - liability - Civil liability insurance is obligatory for the rentee. Beyond its liability under law, the camp site management will not be held responsible for any theft, loss, or damage that may be occasioned. - customer service - In the event of a dispute and after appealing to the customer service department of the establishment, all campsite customers have the possibility to call upon the customer ombudsman, within a maximum delay of one year from the date of the written claim by registered mail with acknowledgement of receipt to the establishment. The contact details of the customer ombudsman susceptible to be referred to by the customer, are following : Medicys, 73 boulevard de Clichy 75009 paris - website : http://www.medicys.fr - Campsite regulations - The campsite regulations are publicly available and posted on a notice board in the reception foyer of the camp site. Right of publicity - You expressly authorize the Camping La Frétille to use pictures and/or films that may be shot during your stay, for purpose of the Camping La Frétille communications, and this without any consideration in return. Any holidaymaker refusing to be photographed or filmed during their stay must notify Camping La Frétille of this decision in advance and in writing. You also authorize their distribution, publication and marketing on any suitable medium. Protection of personal data - The personal information we collect from the "contact us" page as well as when you complete a booking form is intended to better respond to your inquiry and is necessary in order to complete the contract. These are handled by le camping la fretille or its commercial partners involved in managing bookings or providing related services including online booking platforms, processing and tracking booking contracts (pre-reservation, communication of information, invoicing, payments) as well as customer service aftercare (complaints handling, marketing, promotions, sales statistics and customer satisfaction surveys). In accordance with French data protection law (loi informatique et liberté n°78-17) and the European General Data Protection Regulation (RGPD), the customer has the right of access, modification, rectification and deletion of data collected from this site at any time. To exercise your right, please write to the site administrator at the following address: Camping La Frétille - La Basse Saligotiere - 85560 longeville sur mer – france - For further information, we recommend that you visit the Personal data protection page on our website. |
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