To book your stay - When you make a reservation, you will have to pay 25% of the total amount of your stay as well as the bookings fees that aren't refundable. Upon receipt of this payment, the campsite will send a booking confirmation. The reservation is personal and not transferable. The rented accommodation or pitch may not be subleased. Any modification, in your file or in the reservation, must be notified - In writing. The balance can be paid 30 days before the day of your arrival or upon arrival on the campsite (for our partner campsites it's only possible to pay 30 days in advance, the balance - Cannot be paid on the campsite, only tourist and waste tax can be paid on site). Any subsequent changes in the vat rate, which occurred between the time when prices were determined and the - Billing of the stay will result in a corresponding change in the price. Our prices include - Access to the water park, water and electricity (except for camping pitches and monthly rentals), necessary equipment for the number of persons in a mobile home or cottages (except additional persons), 1 car and access to free activities. Beware ! Before and after the summer period, some shops might be closed and some activities might be not available. Our prices do not include - Additional car, additional tent, additional person, pets, trailer, day visitor, cancellation insurance, booking fees and tourist tax. Sheets, towels and baby kits can be hired at the campsite. Mobile homes and cottages must be left clean and tidy (cleaned, washing up done, blankets folded), otherwise €90 will be billed. A fixed amount is charged for pets (if accepted, please consult the price list). The deposit of €200 for the mobile homes and cottages, which is collected upon arrival and returned on the day of departure, minus repairs and replacement parts. The cleaning deposit of €90 which is collected upon arrival and returned on the day of departure, minus necessary cleaning costs. Some campsites will also ask a deposit for the rental of a camping pitch or a entry badge. Brochure FranceLoc - Booking a stay with us implies the acceptance of our sales conditions. Taking into account the diversity of the accommodation range, differences exist in the configuration and decoration of the - Rentals. We remind to you that any request for an orientation or specific location is an additional service and does not constitute a contractual guarantee. In addition, any work undertaken by - private individuals or public authorities and which could inconvenience our customers on our campsites, cannot be held against us. After sales services - We cannot be held responsible for unforeseen events, cases of force majeure or climate catastrophes that would interrupt, stop or prevent the stay and the entertainment on the campsite. All complaints about the inventory, the state or the contents of the rented cottage or mobile home must be made within 24 hours on site. When this deadline is expired, any complaints will not - Be considered and you will be held responsible on departure for any damages or missing parts. All other comments or complaints regarding your stay must be received within 10 days after the last day of your stay by registered letter at our headquarters. Our customer service will deal with your complaint within two months of receipt. Arrivals and departures - The rented accommodations are available from 16h/ 17h to 20h, the exact times are listed in the reservation agreement that you receive after your reservation has been registered. The departure - Takes place before 10h. The pitches are available from 14h and must be free before 12h. Inform the campsite when you plan an early arrival or departure. Cancellation insurance - This insurance is optional and payable at the same time of the down payment of 25%. The price is €26 for stays of 7 nights and more and €9 for short stays (2 to 6 nights). If you purchase this - Insurance, you will be : refunded for the amount paid, except for the booking fees and cancellation insurance. Refunded pro rata to the elapsed time of expected rental, except booking fees, cancellation insurance and cleaning expenses, if you must leave the rented accommodation before the planned date. The insurance only pays out in one of the following cases : death of the insured. A disease that affects the insured and that was not known at the time of signing the rental agreement or an - accident which occurs after the signing. The death, disease or accident which affects, under the same conditions, the spouse of the insured and immediate family. An administrative summon, judiciary, military as well as a criminal jury trial. An impediment due to layoff, a transfer of the insured or his partner, or by bankruptcy of the company that is operated by the insured. In the event of illness or accident the guarantee only pays out upon presentation of a medical certificate. Cancellation of the stay - Every cancellation must be notified in writing to the campsite. In order to use the cancellation insurance please inform the site about the motive of cancellation before midnight on the day of - arrival. From the day of cancellation, you have five days to send us proof (medical certificate, death certificate, employer's certificate) by registered letter. By canceling the stay prior to arrival, an - interruption of the stay, or a late arrival for whatever reason, sickness, accident or unexpected event, the campsite must charge the total amount of the reservation and no refund will be granted. Rules and regulations - Each campsite has its own rules and regulations that are displayed at the reception. As a client you must comply with these regulations. Please note : pets are prohibited on some of our campsites (they are banned everywhere around the pools, sanitary facilities and restaurants). If dogs are allowed, they must be kept on a lead at all times. Vaccination records may be requested at any - Moment. Maximum 1 pet allowed per accommodation. Additional tents, vehicles or persons are not allowed without permission from the campsite. Due to safety and insurance reasons, the number - Of people staying in an accommodation may not exceed the maximum capacity of the accommodation (babies also count as a person). Wearing a bathing suit is mandatory in the pools (swimming shorts are not allowed), as well as wearing the campsite bracelet. On some campsites barbecues are prohibited. Contact the campsite for more information. Any additional electrical equipment must be approved in advance by the campsite. Parents are responsible for their children on the campsite and the children must be supervised. The water park - Because we want to be sure that you are aware of any possible dangers, we ask you on arrival to sign a statement that you consent to the water park rules. Because of rules regarding hygiene, young children are required to wear swimming diapers. Some water slides have specific conditions of use ; this is the case for the Space Bowl, Tsunami, Crazy Cone and Racer. Contact the campsite for more information. Rental insurance - The tenants are obliged to take out insurance with an insurance company against the risks associated with their stay, namely : theft, loss or damage to personal property, or damage that is caused to the rented accommodation and furniture or the campsite, whether done intentionally or through negligence, by the tenant or any companions. Guests must be able to provide proof of this insurance and produce this proof on demand. Personal items, luggage, furniture, securities and vehicles are not insured against theft, loss or damage from any cause. If a bike is rented or loaned, customers are required to take out an insurance against theft, loss or damage. A deposit will be requested for each bike. Personal image rights - You authorize expressly and without any compensation, the campsite and the Group FranceLoc, to use any of the photographs taken of you or your children during your stay, for publicity purposes of the campsite and the FranceLoc group. Withdrawal period - According to article L121-18-4 ° of the French consumer law, you do not have a right of withdrawal. Important note - No brochure or website can be free of any clerical or typographical errors. Please do confirm prices when booking ; only the prices mentioned on the invoice are contractual binding.